299t Privacy Policy —
Your Information Is Fully Protected

1. What Information We Collect

We collect various types of information to allow you to open an account and use services on the 299t platform. The purpose of collecting this information is to provide you with a safe, smooth, and personalized experience.

1.1 Information You Provide Directly

Information you provide when registering or managing your account:

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay)

1.2 Automatically Collected Information

Some information is collected automatically when you use our platform:

• IP address and geographic location (country level)
• Browser type and version
• Device type and operating system
• Session duration and login time
• Activity logs on the platform (betting history, game sessions)
• Information collected via cookies and similar tracking technologies

1.3 Information Received from Third Parties

For identity verification, fraud prevention, and payment processing, we may receive supplementary information from verified third-party providers. In such cases, the relevant provider's privacy policy will also apply.

2. How We Use Information

Collected information is used only for specific, lawful, and clearly defined purposes. 299t never uses your information for unnecessary or unauthorized purposes.

• Account Management: To create, manage, and secure your account.
• Identity Verification: To carry out lawful verification in compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.
• Payment Processing: To securely complete deposit and withdrawal transactions.
• Customer Support: To provide effective assistance with your questions and issues.
• Fraud Prevention: To detect and prevent suspicious activity.
• Personalized Experience: To show you relevant games and promotions based on your preferences.
• Communication: To send important account updates, security alerts, and promotional offers (subject to your consent).
• Analytics and Improvement: To review and improve platform performance.
• Responsible Gaming: To monitor excessive gaming activity and issue alerts where necessary.

3. Information Storage and Security

299t places the highest priority on protecting your personal information. We store your data using industry-standard security technology.

3.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• AES-256 encryption for data at rest
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-Factor Authentication (2FA) support

3.2 Retention Period

Your personal information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, or prevent fraud. This period is generally up to five years from the date the account is closed.

3.3 Storage Location

Your information is stored on secure servers. If any information needs to be transferred outside the primary region, this is done only after ensuring appropriate security measures are in place.

4. Sharing Information with Third Parties

299t does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: With payment service providers such as bKash, Nagad, Rocket, and Upay — only the information necessary to complete the transaction.
• Identity Verification Services: With authorized verification agencies for KYC and AML compliance.
• Technology Partners: With software and infrastructure providers required to operate the platform, under strict confidentiality agreements.
• Legal Authorities: With relevant authorities based on a court order or legal obligation.
• Fraud Prevention: With security partners to detect and prevent clearly fraudulent activity.

In all of the above cases, only the necessary information is shared, and every third party is required to comply with appropriate data protection standards.

5. Cookies and Tracking Technologies

The 299t website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for core platform functionality — maintaining login sessions, security tokens.
• Functionality Cookies: To remember your preferences and settings (such as language and theme).
• Analytics Cookies: To analyze platform usage and improve performance.
• Security Cookies: To detect fraudulent activity and unauthorized access.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working properly.

6. Your Rights

You have the following rights regarding your personal information. Contact our support team to exercise these rights.

• Access: The right to receive a copy of the information we hold about you.
• Right to Rectification: The right to request correction or updating of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal or regulatory obligations).
• Objection to Processing: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to receive your information in a structured, commonly usable format.
• Withdrawal of Consent: The right to withdraw consent given for marketing communications at any time.

Please note that some rights are not absolute — we may be required to retain or process certain information due to legal or regulatory obligations.

7. Account Verification (KYC)

As a safe and responsible platform, 299t strictly follows Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

7.1 Why KYC Is Necessary

• To verify user identity and prevent fraud
• To prevent money laundering and illegal financial activity
• To prevent minors from using the platform
• To enforce responsible gaming limits

7.2 Security of KYC Documents Submitted

Identity documents and other materials submitted for verification are stored in an encrypted environment. Only authorized personnel may access this information for necessary purposes. KYC information is never used for marketing or any other commercial purpose.

8. Payment Information Security

The security of financial transactions is the highest priority for 299t. The following security measures are applied to transactions made through bKash, Nagad, Rocket, and Upay:

• All payment traffic is handled through SSL encryption
• Full payment account numbers are never stored on our servers
• Tokenization technology is used with payment processors
• Every withdrawal request goes through a security verification process
• For suspicious transactions, an additional verification process is triggered

The minimum deposit and withdrawal amount is ৳500. Withdrawal processing generally takes between 30 minutes and 3 hours.

9. Protection of Minors

The 299t platform is strictly for users aged 21 and above only. We are very aware of the importance of protecting minors from online gaming.

• Age verification is mandatory at the time of registration
• Date of birth is verified during the KYC process
• If a minor's account is identified, it is immediately closed and the relevant authorities are notified
• We do not knowingly collect personal information from anyone under the age of 18

Parents are advised to use parental control software to monitor their children's online activity.

10. Changes to the Privacy Policy

299t may update this privacy policy from time to time. Reasons for changes may include:

• Changes in legal or regulatory requirements
• Addition of new platform features or services
• Improvements to data protection practices
• Based on user feedback and suggestions

For significant changes, we will send a notice to your registered email address or display a notification on the platform. Continued use of the platform after changes have been made will be considered your acceptance of the updated policy. The date of the most recent update will always be noted at the top of this page.

11. Contact Us

If you have any questions or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us. Our 24/7 Bengali-language support team is always here for you.